Refund policy

Returns Policy

We want you to be happy with your purchase. If something isn't right, here's how returns work:

Return window (14 days in total)

• You must request a return within 7 days of receiving your item.
• Once your return is approved, you have a further 7 days to send the item back to us.
• Returns requested or received outside these windows will not be accepted.

Condition for a full refund
To qualify for a full refund, items must be:

• Unused and in the same condition you received them
• In their original packaging
• With all original labels/tags still attached

Items that are damaged, worn, or missing packaging/labels may be refused, or may only qualify for a partial refund at our discretion.

Return shipping costs

• Return delivery is the customer's responsibility, and the cost will be deducted from your final refund amount.
• If the item arrived faulty, damaged, or incorrect, this cost will not apply, and we'll cover your return shipping.

How to request a return
Email [your support email] with your order number and reason for return. We'll confirm whether it's approved and send you return instructions.

Refunds
Once your returned item has been received back with us, we will process your refund within 3 business days. Please allow a further 5–10 working days for the refund to appear back in your original payment method, depending on your bank or card provider.

Non-returnable items
Some items may not be refundable due to hygiene reasons. This will be listed on the item listing.

 

If you have any questions, please contact us on hello@daunlondon.com